•
Provides technical guidance in activities associated with the
identification, prioritization and resolu-tion of reported problems by
telephone , e-mail and chat;
• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems environment;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems environment;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Qualifications
• Student or University Graduate (Technical University Degree is an advantage);
• 0-2 years of related work experience, or an equivalent combination of education and experience;
• Preferably experience in the provision of remote IT support;
• Good knowledge of Microsoft Operating Systems local and remote administration;
• Good knowledge of the Microsoft Office family applications (especially Outlook);
• Fluency in Spanish and English is a must;
• Very good communication skills;
• Customer service skills;
• Flexibility and should be able to work shift patterns;
• Microsoft Certifications are highly desirable.
• 0-2 years of related work experience, or an equivalent combination of education and experience;
• Preferably experience in the provision of remote IT support;
• Good knowledge of Microsoft Operating Systems local and remote administration;
• Good knowledge of the Microsoft Office family applications (especially Outlook);
• Fluency in Spanish and English is a must;
• Very good communication skills;
• Customer service skills;
• Flexibility and should be able to work shift patterns;
• Microsoft Certifications are highly desirable.
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