J472. Client Tech Supt Sr. Associate - Portuguese

Responsibilities:  • Provides technical guidance in activities associated with the identification, prioritization and resolu-tion of reported problems by telephone , e-mail and chat;  • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems environment;  • May prepare help desk incident reports and assist in hardware and software evaluation;  • Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Qualifications • Student or University Graduate (Technical University Degree is an advantage); • 0-2 years of related work experience, or an equivalent combination of education and experience; • Preferably experience in the provision of remote IT support; • Good knowledge of Microsoft Operating Systems local and remote administration; • Good knowledge of the Microsoft Office family applications (especially Outlook); • Fluency in Spanish and English is a must; • Very good communication skills; • Customer service skills; • Flexibility and should be able to work shift patterns; • Microsoft Certifications are highly desirable. Life at Dell  Learn about Dell culture, the interviewing process and benefits offered in your location:Life at Dell https://dell.taleo.net/careersection/2/jobdetail.ftl