592. Apple Developer Support Advisor

Local: Cork, Ireland

General Job Responsibilities

• Manage the day to day email business ensuring WWDR service levels are met


• Ensure email responses are timely, accurate, complete, and well written


• Promote and demonstrate a spirit of cooperation when working with others


• Work cross functionally with other support and escalation teams to ensure developers needs are met


• Work to identify issues requiring escalation and engage supervisor as appropriate


• Work to identify source of repeat issues through root cause analysis input


• Utilize all necessary team support tools and resources to effectively handle support requests


• Suggest content additions or edits to knowledge base tools for consistent support experience


• Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found

Key Qualifications

Requirements

• Positive attitude and customer focused


• Self motivated and able to work cohesively in a team environment


• Excellent written and oral communication skills


• Minimum of 2 years of customer support experience

Additional Requirements

Ideal candidate will have English and at least one other language among Italian, German, Spanish,French and Portuguese having excellent writing and oral skills in the two for which applies.
- See more at: http://emprego.comoemigrar.net/informatica/apple-developer-support-advisor_i1259#sthash.v7aJeLC0.dpuf

Local: Cork, Ireland

General Job Responsibilities

• Manage the day to day email business ensuring WWDR service levels are met


• Ensure email responses are timely, accurate, complete, and well written


• Promote and demonstrate a spirit of cooperation when working with others


• Work cross functionally with other support and escalation teams to ensure developers needs are met


• Work to identify issues requiring escalation and engage supervisor as appropriate


• Work to identify source of repeat issues through root cause analysis input


• Utilize all necessary team support tools and resources to effectively handle support requests


• Suggest content additions or edits to knowledge base tools for consistent support experience


• Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found

Key Qualifications

Requirements

• Positive attitude and customer focused


• Self motivated and able to work cohesively in a team environment


• Excellent written and oral communication skills


• Minimum of 2 years of customer support experience

Additional Requirements

Ideal candidate will have English and at least one other language among Italian, German, Spanish,French and Portuguese having excellent writing and oral skills in the two for which applies.
- See more at: http://emprego.comoemigrar.net/informatica/apple-developer-support-advisor_i1259#sthash.v7aJeLC0.dpuf

Local: Cork, Ireland

General Job Responsibilities

• Manage the day to day email business ensuring WWDR service levels are met


• Ensure email responses are timely, accurate, complete, and well written


• Promote and demonstrate a spirit of cooperation when working with others


• Work cross functionally with other support and escalation teams to ensure developers needs are met


• Work to identify issues requiring escalation and engage supervisor as appropriate


• Work to identify source of repeat issues through root cause analysis input


• Utilize all necessary team support tools and resources to effectively handle support requests


• Suggest content additions or edits to knowledge base tools for consistent support experience


• Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found

Key Qualifications

Requirements

• Positive attitude and customer focused


• Self motivated and able to work cohesively in a team environment


• Excellent written and oral communication skills


• Minimum of 2 years of customer support experience

Additional Requirements

Ideal candidate will have English and at least one other language among Italian, German, Spanish,French and Portuguese having excellent writing and oral skills in the two for which applies.
- See more at: http://emprego.comoemigrar.net/informatica/apple-developer-support-advisor_i1259#sthash.v7aJeLC0.dpuf

Local: Cork, Ireland

General Job Responsibilities

• Manage the day to day email business ensuring WWDR service levels are met 

• Ensure email responses are timely, accurate, complete, and well written

• Promote and demonstrate a spirit of cooperation when working with others

• Work cross functionally with other support and escalation teams to ensure developers needs are met 

• Work to identify issues requiring escalation and engage supervisor as appropriate

• Work to identify source of repeat issues through root cause analysis input 

• Utilize all necessary team support tools and resources to effectively handle support requests

• Suggest content additions or edits to knowledge base tools for consistent support experience 

• Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found

Key Qualifications

Requirements 

• Positive attitude and customer focused

• Self motivated and able to work cohesively in a team environment 

• Excellent written and oral communication skills

• Minimum of 2 years of customer support experience

Additional Requirements

Ideal candidate will have English and at least one other language among Italian, German, Spanish,French and Portuguese having excellent writing and oral skills in the two for which applies.

- See more at: http://emprego.comoemigrar.net/informatica/apple-developer-support-advisor_i1259#sthash.v7aJeLC0.dpuf

Local: Cork, Ireland

General Job Responsibilities 

• Manage the day to day email business ensuring WWDR service levels are met

• Ensure email responses are timely, accurate, complete, and well written 

• Promote and demonstrate a spirit of cooperation when working with others

• Work cross functionally with other support and escalation teams to ensure developers needs are met 

• Work to identify issues requiring escalation and engage supervisor as appropriate

• Work to identify source of repeat issues through root cause analysis input 

• Utilize all necessary team support tools and resources to effectively handle support requests

• Suggest content additions or edits to knowledge base tools for consistent support experience 

• Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found

Key Qualifications

Requirements 

• Positive attitude and customer focused 

• Self motivated and able to work cohesively in a team environment

• Excellent written and oral communication skills 

• Minimum of 2 years of customer support experience

Additional Requirements

Ideal candidate will have English and at least one other language among Italian, German, Spanish,French and Portuguese having excellent writing and oral skills in the two for which applies.

https://jobs.apple.com/ie/search?job=29172891&openJobId=29172891&board_id=17682#!&openJobId=29172891

Local: Cork, Ireland

General Job Responsibilities

• Manage the day to day email business ensuring WWDR service levels are met


• Ensure email responses are timely, accurate, complete, and well written


• Promote and demonstrate a spirit of cooperation when working with others


• Work cross functionally with other support and escalation teams to ensure developers needs are met


• Work to identify issues requiring escalation and engage supervisor as appropriate


• Work to identify source of repeat issues through root cause analysis input


• Utilize all necessary team support tools and resources to effectively handle support requests


• Suggest content additions or edits to knowledge base tools for consistent support experience


• Regularly review all Developer Services related web content ensuring information is current, escalating any discrepancies found

Key Qualifications

Requirements

• Positive attitude and customer focused


• Self motivated and able to work cohesively in a team environment


• Excellent written and oral communication skills


• Minimum of 2 years of customer support experience

Additional Requirements

Ideal candidate will have English and at least one other language among Italian, German, Spanish,French and Portuguese having excellent writing and oral skills in the two for which applies.
- See more at: http://emprego.comoemigrar.net/informatica/apple-developer-support-advisor_i1259#sthash.v7aJeLC0.dpuf