1160. Community Manager (Portuguese), Consumer Operations Dublin, Ireland

Product & Customer Support

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Full-time

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The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
The Community Manager is part of the Consumer Operations team.  You are the   expert on building dynamic, high quality online and real-world communities   and user engagement. You nurture the community and interact with our users   through online forums and social media. You cultivate relationships with   some of our most active users of products like Chrome, Google+, Android and   Maps. You are in tune with the community climate and can influence key   external stakeholders to make critical product or process changes. You are   well-versed in social media and online community trends, technology and   strategies, and are comfortable acting in the public sphere.

Responsibilities

• Represent Google by actively driving, growing and managing a Google product community, building healthy relationships with community power users and influencers, and engaging directly with users, online and offline.
• Develop, own and execute community strategy for your product team; contribute to Google’s overall community strategy. Evangelize our products and educate our users via forums, blogs, social media, events, webinars and other external communications channels.
• Guide power users and influencers to represent Google well through relationships, coaching, training and problem-solving.
• Ensure user questions receive quality, timely answers by working with power users to respond and responding directly when appropriate. Manage forum hygiene by reducing spam, duplicate discussions, and directing power user workflows
• Own, understand and report on community health and success. Analyze quantitative and qualitative feedback to identify trends and insights into user needs. Lead new innovations in community programs, including process improvements, best practice sharing and measuring and driving community health metrics.

Minimum qualifications

• BA/BS degree or equivalent practical experience. 

Preferred qualifications

• Customer or client service experience.
• Knowledge of the local internet industry, cultural landscape and current marketplace trends in the market for which you are applying.
• Outstanding verbal and written communication and presenting skills with the ability to interact with technical and non-technical groups across different levels, including Product Management, Engineering, Marketing, PR, Legal, etc.
• High level of attention to detail while finding creative ways to tackle support challenges. Capacity to work effectively and manage multiple projects in a fast paced environment with shifting priorities.
• Capacity to develop and deliver reporting and analysis. Passion for the Internet industry and online products.
• Excellent communication skills (written and verbal) in English and Portuguese.

  
  

Area

The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.

https://www.google.com/jobs/application/?action=add&job=Community+Manager+%28Portuguese%29,+Consumer+Operations+-+EU+Headquarters&source=Online/LinkedIn/linkedin_us&loc=IE